Improve your business's customer relationships with the comprehensive guide "Customer Relationship Management - Process & Implementation" by Bhagat Negi. This English edition book offers valuable insights and strategies for effectively implementing a successful CRM system. From understanding the importance of customer relationships to step-by-step guidance on the implementation process this book covers it all. Whether you're a small business owner or a seasoned professional this book will help you optimize your CRM efforts and drive customer satisfaction. Don't miss out on this essential resource for enhancing your business's customer relationships.